Privacy and Warranty Policy

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privacy

Carver Skateboards is in the business of selling skateboards, not names or personal information. We are committed to protecting your privacy and are providing this notice to explain our online information gathering and dissemination practices. Carver Skateboards collects certain information from and about its users three ways: directly from our Web Server logs, with cookies, and information you volunteer, such as purchasing and billing information.

WEB SERVER LOGS

When you visit our Website, we may track information to administer the site and analyze its usage. Examples of information we may track include:

– Your Internet protocol address.
– Number of links you click within the site.
– State or country from which you accessed the site.
– Date and time of your visit.
– Web page you linked to our site from.
– Pages you viewed on the site.

USE OF COOKIES

Cookies are a message that a web server transmits to a web browser to personalize the user’s experience on our web site. Cookies can help store personal information about you so that when you return to the site you have a more personalized experience. Cookies do not act maliciously on computer systems. They are merely text files that you have the option of deleting at any time.

PERSONAL INFORMATION

When you order, we need to collect the following information to be able to process and ship your order and to notify you of your order status:

-Name
-Address
-Email address
-Phone number
-Credit card information and expiration date.

We may also use the information we collect to occasionally notify you about new products and special offers we think you might find valuable. We will not sell, share, trade, or give away any personal information that is collected.

SECURITY

In order to maximize protection of your information, we use state-of-the-art technology to protect your data from improper use or disclosure, unauthorized access, misuse, or alteration by unauthorized third parties. Currently, we use Secure Sockets Layer (SSL) protocol to protect your data and secure your transactions. SSL encrypts all of your personal information, including your credit card number, name, and address, as it is transmitted over the Internet.

ACCESSING WEB ACCOUNT INFORMATION

We will provide you with the means to ensure that personally identifiable information in your web account file is correct and current. You may review this information by contacting us via email to our support attendant: Mail@CarverSkateboards.com.

CHANGES TO THIS STATEMENT

Carver Skateboards has the discretion to occasionally update this privacy statement. When we do, we will also revise the “updated” date at the top of this Privacy page. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the website constitutes your agreement to this privacy statement and any updates.

TERMS OF USE

The contents of carverskateboards.com are provided AS IS and may contain errors or inaccuracies and may not be complete or current. We strive for 100% accuracy but we are only human. We reserve the right to correct any errors, inaccuracies or omissions, (including after an order has been submitted) and to modify, change or update information (including pricing and/or product code numbers), at any time without prior notice.

CONTACTING US

If you have questions regarding our Privacy Statement, its implementation and our general practices, please contact us: Mail@CarverSkateboards.com or send your comments to:

Carver Skateboards
Attention: Privacy Statement Personal
111 Sierra St
El Segundo, CA 90245

RETURN AND REFUND POLICY

We want you to be satisfied. You may return any item within 30 days of purchase as long as it is unused and in new condition. Clothing must be unwashed and unworn. We will be glad to make an exchange, or refund your payment. All Returns must be sent to Carver Skateboards freight prepaid. All non-defective returns will be assessed a fifteen percent (15%) restocking fee. Freight will not be refunded. If an order is refused for any reason, Carver Skateboards will be compensated for all shipping charges and a fifteen percent (15%) restocking fee. Items showing signs of misuse or consumer abuse are not eligible for return. All returns and exchanges will require an RA (return authorization) number. RA number must be printed clearly on carton and all products must be securely packed. Call customer service at: (310) 648-8249 to obtain RA number. Return Merchandise to :

Carver Skateboards
111 Sierra St
El Segundo, CA 90245

LIMITED MANUFACTURER’S WARRANTY 

Carver warrants its consumable skateboard parts against defects for the first 30 days from purchase. Defective Product can be returned to Carver within thirty (30) days of sale for repair or replacement. No refunds will be honored on any used product. All defective Product claims will be handled on an individual basis by our customer service department. Retailer should refer all warranty claims directly to our warranty processing team at warranty@carverskateboards.com. Used, broken, warped, twisted, and damaged decks are not covered under Carver’s warranty policy. Wood is a natural material sensitive to exposure to environmental conditions such as humidity, temperature extremes and improper storage such as in direct sun, a cold or damp garage, hot car, etc. Any physical modifications to shape or bolt hole patterns, visible damage due to contact with vehicles, or improper exposure to water, rain or mud voids manufacturer’s warranty. 

LIFETIME TRUCK GUARANTEE

Carver uses the finest materials and manufacturing processes to make the best surfskate trucks on the market, which is why we can stand behind our trucks for life. 

Our guarantee covers your trucks against defects in materials and workmanship. If you have problems with your Carver Trucks, send us a photo and a detailed description of the problem along with a copy of your sales receipt to: warranty@carverskateboards.com. Don’t return the trucks to the store where you purchased them. 

This Truck Guarantee does not cover breakage or wear due to:

  1. Damage caused by accident, improper care or installation, negligence, drilling or tampering with the original design.
  2. Normal wear and tear, or cosmetic damage that does not affect functionality, such as scratches, rust or corrosion.
  3. Consumable truck components that can wear out or break from normal use, such as bushings, pivot cups, kingpins, thrust bearings, links and springs. 
  4. Consumable Skateboard parts such as wood decks, grip tape, risers, wheels and wheel bearings. 

SHIPPING METHODS

Carver Skateboards uses Federal Express exclusively as the delivery method and offers overnight, 2 day and ground delivery options.

TAX INFO

Carver Skateboards charges 9% tax on all orders shipped within California. There is no tax for all other 49 states.

DISCLAIMER OF WARRANTY

The warranties provided above are the only warranties applicable. Carver Skateboards makes no other warranties, express or implied, in connection with any product purchased from us including warranties of merchantability or fitness for a particular purpose. In addition, Carver Skateboards shall not be responsible for any consequential or indirect loss or damages incurred in connection with the use of any product purchased from us.