Privacy Policy

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privacy

Carver Skateboards is in the business of selling skateboards, not names or personal information. We are committed to protecting your privacy and are providing this notice to explain our online information gathering and dissemination practices. Carver Skateboards collects certain information from and about its users three ways: directly from our Web Server logs, with cookies, and information you volunteer, such as purchasing and billing information.

WEB SERVER LOGS

When you visit our Website, we may track information to administer the site and analyze its usage. Examples of information we may track include:

– Your Internet protocol address.
– Number of links you click within the site.
– State or country from which you accessed the site.
– Date and time of your visit.
– Web page you linked to our site from.
– Pages you viewed on the site.

USE OF COOKIES

Cookies are a message that a web server transmits to a web browser to personalize the user’s experience on our web site. Cookies can help store personal information about you so that when you return to the site you have a more personalized experience. Cookies do not act maliciously on computer systems. They are merely text files that you have the option of deleting at any time.

PERSONAL INFORMATION

When you order, we need to collect the following information to be able to process and ship your order and to notify you of your order status:

-Name
-Address
-Email address
-Phone number
-Credit card information and expiration date.

We may also use the information we collect to occasionally notify you about new products and special offers we think you might find valuable. We will not sell, share, trade, or give away any personal information that is collected.

SECURITY

In order to maximize protection of your information, we use state-of-the-art technology to protect your data from improper use or disclosure, unauthorized access, misuse, or alteration by unauthorized third parties. Currently, we use Secure Sockets Layer (SSL) protocol to protect your data and secure your transactions. SSL encrypts all of your personal information, including your credit card number, name, and address, as it is transmitted over the Internet.

ACCESSING WEB ACCOUNT INFORMATION

We will provide you with the means to ensure that personally identifiable information in your web account file is correct and current. You may review this information by contacting us via email to our support attendant: Mail@CarverSkateboards.com.

CHANGES TO THIS STATEMENT

Carver Skateboards has the discretion to occasionally update this privacy statement. When we do, we will also revise the “updated” date at the top of this Privacy page. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the website constitutes your agreement to this privacy statement and any updates.

TERMS OF USE

The contents of carverskateboards.com are provided AS IS and may contain errors or inaccuracies and may not be complete or current. We strive for 100% accuracy but we are only human. We reserve the right to correct any errors, inaccuracies or omissions, (including after an order has been submitted) and to modify, change or update information (including pricing and/or product code numbers), at any time without prior notice.

CONTACTING US

If you have questions regarding our Privacy Statement, its implementation and our general practices, please contact us: Mail@CarverSkateboards.com or send your comments to:

Carver Skateboards
Attention: Privacy Statement Personal
111 Sierra St
El Segundo, CA 90245

RETURN AND REFUND POLICY

We want you to be satisfied. You may return any item within 30 days of purchase as long as it is unused and in new condition. Clothing must be unwashed and unworn. We will be glad to make an exchange, or refund your payment. All Returns must be sent to Carver Skateboards freight prepaid. All non-defective returns will be assessed a fifteen percent (15%) restocking fee. Freight will not be refunded. If an order is refused for any reason, Carver Skateboards will be compensated for all shipping charges and a fifteen percent (15%) restocking fee. Items showing signs of misuse or consumer abuse are not eligible for return. All returns and exchanges will require an RA (return authorization) number. RA number must be printed clearly on carton and all products must be securely packed. Call customer service at: (310) 648-8249 to obtain RA number. Return Merchandise to :

Carver Skateboards
111 Sierra St
El Segundo, CA 90245

WARRANTY INFORMATION

All products sold by Carver Skateboards are warranted against defects in material or workmanship for ninety (90) days from the purchase date. If you recieved a warranty card with your Carver, please go to www.carverskateboard.com/warranty Proof of purchase or shipment date is required to validate the warranty period. The warranty becomes void if the product is modified, improperly used, damaged by accident or neglect, or if any parts are improperly installed or replaced by the user. ONCE SKATEBOARD IS USED, SKATEBOARD DECK WILL NOT BE COVERED.
Call Customer service at (310) 648-8249 for questions about a possible defect. All defective product claims will be handled on an individual basis by our customer service department.

SHIPPING METHODS

Carver Skateboards uses Federal Express exclusively as the delivery method and offers overnight, 2 day and ground delivery options.

TAX INFO

Carver Skateboards charges 9% tax on all orders shipped within California. There is no tax for all other 49 states.

DISCLAIMER OF WARRANTY

The warranties provided above are the only warranties applicable. Carver Skateboards makes no other warranties, express or implied, in connection with any product purchased from us including warranties of merchantability or fitness for a particular purpose. In addition, Carver Skateboards shall not be responsible for any consequential or indirect loss or damages incurred in connection with the use of any product purchased from us.